Shipping policy

PLACEMENT OF ORDER AND SHIPPING POLICY
  1. The User may place an order for the required art work through the Platform and the said art work shall be delivered within the timeline and in the manner as provided in details for the said art work on the Platform including without limitation, the timeline for shipping and delivery and the manner in which the art work shall be shipped and delivered i.e. framed or unframed. While the Platform allows instant payments for certain Artwork, which shall be specifically mentioned below such Artwork, most of the Artwork are not available for direct purchase and the User shall be required to raise a purchase inquiry for the Artwork not readily available for instant purchase. Once the purchase inquiry is raised, our team checks the availability of the concerned Artwork, accordingly, the delivery timelines and shipping costs are determined based upon the shipping address provided by the User. The User shall receive a response to its Purchase Inquiry latest within 2 (two business days of raising the inquiry)
  2. You are requested to note that we try keep the Platform up to date with regard to “SOLD OUT” status of the Artwork, however, in certain situations, due to the unique artwork and various artists involved, the updating process might get delayed.
  3. You may confirm your purchase order from receipt of our response to the Purchase Inquiry and we shall accordingly process your order and try our best to deliver the said Artwork within the specified shipping timeline. In case the shipping takes a little longer, it -will be communicated to you.
  4. Kindly note that the shipping time period shall be 10-15 days

 

PAYMENT OF ORDER

  1. The Payment for the Order can be made by selecting an option amongst the various payment options available on the Platform
  2. For making online payment through Credit/Debit Card or Internet Banking, the User may need to pay an additional processing charge as “transaction charge” in addition to the fees. The necessary transaction charge plus service tax as applicable on date, for online payment of the service will be borne by the User
  3. The Payment Gateway Service is being provided to the applicants so as to facilitate online payment. By using these services of the payment Gateway, User expressly agrees that use of this online payment service is entirely at their own risk and cost.
 
CANCELLATION OF ORDER
  1. The User may cancel the order by writing to us at info@artrekha.com whereby it shall be the sole discretion of Artrekha to approve the cancellation or not and only in cases where the Artwork has not already been shipped or dispatched